WACE · Shipping

Shipping Policy

Here's how and when your WACE gets to you, and what to do if something goes wrong along the way.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and public holidays. Orders placed after our daily cut-off, on weekends, or on holidays will begin processing the next business day.

During product launches, promotions, restocks, or high-volume periods, processing may take longer. We'll do our best to keep you informed if that happens.

Shipping Times & Methods

Within the United States, orders usually arrive within 2–3 business days in transit, depending on the shipping method you select at checkout. This transit time is in addition to the order processing time above.

All shipping timeframes are estimates only and are not guaranteed. Delivery dates shown at checkout or in any communication are projections provided by the carrier and may change. WACE is not responsible for delivery delays once an order has been handed to the carrier.

Pre-Orders & Drops

Pre-order and limited-drop items ship on the estimated ship date stated on the product page or in your order confirmation, not within standard processing times. If an order contains both in-stock and pre-order items, the entire order may ship together once all items are available, unless otherwise noted. Estimated drop ship dates are projections and may shift; we'll notify you of any material change.

Shipping Rates

Shipping rates are calculated at checkout based on your destination, package weight and dimensions, and the method you choose. Any free-shipping offer applies only as displayed at checkout and only to qualifying orders. Posted prices do not include taxes, duties, or import charges unless expressly stated.

Order Tracking

Once your order ships, we'll email you a tracking number. Please allow up to 48 hours for tracking to update after you receive it. If you don't receive tracking within a reasonable time, contact us at support@wacestore.com.

Delays

We are not liable for delays caused by circumstances outside our reasonable control, including but not limited to carrier delays, weather, natural disasters, customs or border processing, incorrect or incomplete address information, failed delivery attempts, strikes, or other events of force majeure. Such delays do not qualify an order for a refund or cancellation.

Risk of Loss

Title and risk of loss for all products pass to you once we transfer the products to the carrier. From that point, the shipment is your responsibility. We are not liable for any loss, theft, or damage that occurs after the carrier takes possession of your order.

Lost, Stolen, or Damaged Packages

If your tracking shows a package was delivered but you can't locate it, please check with members of your household, neighbors, and your building's mailroom or front desk, and review for a notice from the carrier. We recommend allowing 1–2 days, as carriers sometimes mark packages delivered early.

WACE is not responsible for packages that are lost or stolen after being marked delivered to the address you provided. If your package is lost in transit or arrives damaged, contact us at support@wacestore.com within 7 days of the delivery or expected delivery date and we'll help you file a claim with the carrier. Resolution is subject to the carrier's claim process and approval.

Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate shipping address at checkout. WACE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address error, a failed delivery, or an unclaimed package, you will be responsible for any re-shipment costs. Refunds for such orders, if any, will exclude original shipping costs.

If you notice an error in your address, contact us immediately at support@wacestore.com. We will try to update it before the order ships, but we cannot guarantee changes once an order has entered processing.

Returned & Undeliverable Packages

Packages returned to us as undeliverable, refused, or unclaimed will be processed once received. We will contact you to arrange re-shipment at your cost, or to issue a refund for the product value only (excluding original and return shipping), at our discretion.

International Shipping

For orders shipped outside the United States, delivery times vary by destination and customs processing and are not guaranteed. You are the importer of record and are solely responsible for any customs duties, taxes, tariffs, or import fees charged by your country. These charges are not included in your order total and are collected by the carrier or your local authorities. We are not responsible for delays caused by customs, and we cannot mark shipments as gifts or undervalue contents.

Changes to This Policy

We may update this Shipping Policy from time to time. The version posted on this page at the time of your order applies to that order.

Contact

Questions about shipping or a specific order? Email us at support@wacestore.com and we'll be glad to help.