WACE · Returns & Guarantee
Return & Refund Policy
We want you to love your WACE. If something isn't right, here's exactly how we'll take care of you.
Our Promise
Lifetime Guarantee
Every WACE is engineered to last, and we stand behind it for life. If your WACE ever fails through normal, everyday use — a faulty lid or seal, insulation that stops performing, or a defect in materials or workmanship — we'll repair or replace it, free, for as long as you own it. No receipt hunt, no fine print.
The Lifetime Guarantee covers manufacturing defects and failures from normal use. It does not cover accidental damage, drops, misuse, or normal cosmetic wear such as surface scratches from everyday handling. To make a claim, just email us at support@wacestore.com with a photo and a short description, and we'll make it right.
The Lifetime Guarantee is separate from the 30-day return window below.
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and unwashed, with all tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@wacestore.com. Returns will need to be sent to the following address: 1500 S Dairy Ashford Rd, Ste 207, Houston, Texas, 77077.
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always reach us with any return question at support@wacestore.com.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
For hygiene reasons, we cannot accept returns on items that have been used or washed unless they are covered under the Lifetime Guarantee or arrived defective. Gift cards and final-sale or discounted items are also non-returnable. If you're unsure whether your item qualifies, get in touch and we'll help.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused and unwashed, with all tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@wacestore.com.